Shipping policy

All of our orders are shipped within 1 business day from our fulfillment center in California, USA.

Next day shipping means your package is handed off to the carrier within 1 business day of your order being placed.

Two exceptions to note:

  • Preorder items: Orders containing preorder items ship once all items are available, so the next day guarantee does not apply to those orders.
  • High volume periods: In rare cases when order volume is much higher than normal, handoff may take 1 to 2 extra business days. This is uncommon, and we scale up quickly to return to next day speed.

If you have any issues with the shipment of your order, do not hesitate to reach out to our 24/7 email support team: lauryn@primals.shop or call our phone support: 7 days a week 9 AM - 5 PM EST. 

We also offer free shipping on all orders globally over $100 USD value.

International orders (non-US) may be subject to import duties, taxes, or other fees imposed by your local government. Please note that we are not responsible for covering these costs. It is the customer's responsibility to pay any applicable import fees upon delivery. If a shipment is refused or returned due to unpaid customs fees, the order will not be eligible for a refund.