Cancellation policy

At PRIMALS, we strive to provide our customers with the best possible experience. Please read our customer-friendly subscription policies:

1.  Subscription Cancellations:

You may cancel your subscription at any time on the "Subscription Portal" tab of our website, linked here: https://primals.shop/a/subscriptions/login or reach out via email to lauryn@primals.shop with your name and which subscription you would like to cancel. The cancellation will take effect immediately, and you will not be charged further.

2. Subscription Edits:

You can edit your subscription details (shipping address, quantity, delivery intervals, products, payment method, etc.) at any time. You may make edits on the "Subscription Portal" tab of our website, linked here: https://primals.shop/a/subscriptions/login or by reaching out via email to lauryn@primals.shop with your name and the subscription that you would like to edit.

3.  One Time Purchase Option:

All PRIMALS products are available for a non-discounted one time purchase option. To choose the one time purchase option, simply go to your active cart and choose "unsubscribe" on the delivery interval picker of your item - or choose the "one time purchase" option on the product page above the bundle options, and add to cart. 

4. Automatic Renewal:

Unless cancelled, all subscriptions automatically renew at the end of each billing period. You will be billed for the renewal unless you cancel before the renewal date.

5. Non-Refundable Policy:

Subscription fees are non-refundable. Once a subscription is purchased, it cannot be refunded, partially or fully.

6. Contact Information:

For any questions or assistance regarding your subscription, please contact our customer support team at lauryn@primals.shop

By purchasing a subscription, you acknowledge that you have read and agree to the terms outlined in this cancellation policy. Thank you for choosing PRIMALS.