Cancellation policy

At PRIMALS, we strive to provide our customers with the best possible experience. Please read our customer-friendly cancellation policies:

1. Subscription Management:

Some products in our store are offered as subscriptions. Subscriptions can be edited or cancelled at any time on the “Subscription Portal” tab of our website, linked here: PRIMALS Subscription Portal. Changes can also be requested by emailing lauryn@primals.shop with your name and the subscription to be updated.

The portal allows customers to:

  • Pause a subscription and resume it at any time
  • Skip an upcoming billing and delivery
  • Change the delivery interval to receive orders more or less often
  • Swap products for other PRIMALS products
  • Update quantities, shipping address, or payment method
  • Cancel a subscription

Cancellations take effect immediately, and no further charges will be made.

2. One Time Purchase Option:

All PRIMALS products are available for a non-discounted one time purchase option. To choose the one time purchase option, simply go to your active cart and choose "unsubscribe" on the delivery interval picker of your item - or choose the "one time purchase" option on the product page above the bundle options, and add to cart. 

3. Automatic Renewal:

Unless cancelled, all subscriptions automatically renew at the end of each billing period. You will be billed for the renewal unless you cancel before the renewal date.

4. Free Gifts:

Some subscription purchases include free gift products. These gifts remain free on every renewal as long as your subscription stays unchanged and the gift renews on the same schedule as the main product it came with. If you edit the quantity or products in your subscription, or set a gift to a different delivery frequency than the product it was included with, that gift will renew at the subscription price listed on the website for each product.

If you prefer to receive your free gifts once only, you can make them non-recurring by choosing "unsubscribe" for each gift item on the cart page before checkout. You can also cancel the gifts, or any product in your subscription, at any time through the subscription portal.

Please note: free gifts included with the Electric Toothbrush, Filtered Showerhead, and Clean Air Pod bundles work differently. After your first order, these subscriptions automatically convert to their lower-priced replacement products (such as replacement brush heads and replacement filters), and the free gifts included with your first order will renew at the subscription price listed on each gift's product page. You can cancel these at any time in the subscription portal, or unsubscribe them on the cart page before your first purchase.

5. Refunds & Satisfaction Guarantee:

All orders including subscription orders are covered by our 60-Day Satisfaction Guarantee. If you’re not happy with a product, contact our support team at lauryn@primals.shop and we’ll make it right.

6. Contact Information:

For any questions or assistance regarding a subscription, please email our 24/7 customer support team at lauryn@primals.shop or call us any day 9-5 PM EST . 

By purchasing a subscription, you acknowledge that you have read and agree to the terms outlined in this cancellation policy. Thank you for choosing PRIMALS.