Cancellation policy

At PRIMALS, we strive to provide our customers with the best possible experience. Please carefully read our cancellation policy regarding subscription purchases:

1. Cancellation & Conversion Prior to First Renewal:

If you would like cancel your subscription before the first renewal has occurred, you may request to convert your initial subscription order into a one-time purchase by paying the difference between the subscription price and the one-time purchase price. Once converted, your subscription will be canceled and will not renew. To do this, reach out to our support team via email: lauryn@primals.shop

2. Automatic Renewal:

Unless cancelled or converted to a one-time purchase, all subscriptions automatically renew at the end of each billing period. You will be billed for the renewal unless you cancel before the renewal date.

3. Subscription Edits:

After the first renewal billing, you can edit your subscription details (shipping address, quantity, delivery intervals, products, payment method, etc.) at any time. You may make edits with this link: https://primals.shop/a/subscriptions/login or by reaching out via email to lauryn@primals.shop with your name and the subscription that you would like to edit.

4. Subscription Cancellations After First Renewal:

After the first renewal billing, you can cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle, and you will not be charged for the subsequent period. You may cancel your subscription with this link: https://primals.shop/a/subscriptions/login or by reaching out via email to lauryn@primals.shop with your name and the subscription that you would like to cancel.

5. Non-Refundable Policy:

Subscription fees are non-refundable. Once a subscription is purchased, it cannot be refunded, partially or fully.

6. Contact Information:

For any questions or assistance regarding your subscription, please contact our customer support team at lauryn@primals.shop

By purchasing a subscription, you acknowledge that you have read and agree to the terms outlined in this cancellation policy. Thank you for choosing PRIMALS.